Subdomain already taken
While we do have a policy to free up subdomains, we only free up subdomains which have already been taken by another customer if there has been strictly no activity on their account for over a year.
This means that some subdomains may be available upon request on a first come first served basis.
If we are unable to free up a subdomain for you, we suggest that you use your own custom domain name e.g. "store.domain.com". You can view a tutorial for setting up a CNAME record on your domain for use with Buycraft here.